Fantastic stay at Best Western Plus Indianapolis NW Hotel! Shauntee's warm hospitality made check-in seamless. The comfortable bed helped me rest well, and the breakfast options were extensive—cereal, waffles, eggs, yogurt, juice. The only downsides were the shower curtain being too short, causing water to spill onto the bathroom floor. It got a bit noisy from people in the hall, but the front desk promptly addressed it when I called. The room was clean, and the hotel offered a convenient location close to the airport which was ideal for my travels.

The staff were truly warm and accommodating, quickly helping me with any requests I had. I especially enjoyed the hearty breakfast with options like eggs, bacon, and waffles, which really started my day off right. My room was spacious and comfortable, making it a pleasant retreat for my stay.

Elevators undergoing renovation.

Half amazing, half disappointing

The hotel offers a clean and comfortable stay with polite staff that enhances the experience. Breakfast was a notable improvement on my second visit with better options, making mornings brighter.

The parking situation was concerning, with access issues at night, as well as a couple of cleanliness oversights during my stay that soured the experience.

Pet friendly atmosphere makes it easy to bring your furry friend along for the journey. Breakfast offers a decent selection that gives a good start to the day.

Hot water issues upon arrival followed by maintenance delays left a sour note. A room with only two towels for four people felt off. The telephone was found unplugged, and hidden trash and toys behind the nightstand showed a lack of attention to detail.

Free wifi in rooms was super convenient. Indoor pool was nice but chaotic.

Convenient stay with decent amenities

I had a reasonable experience during my stay, with clean accommodations and a large indoor pool that offered individual showers and restrooms. The breakfast spread had a nice variety, which definitely started my mornings off right. However, I did notice that the room had a bit of a musty odor, which could use some attention.

Spotlessly clean and exceptionally attentive service with easy access to food options.

The room was clean and tidy, which was a plus. However, the AC was a letdown. it struggled to cool down even after it turned back on. Nighttime was a bit rough too because the street noise made it hard to sleep. Oh, and we had a broken elevator situation that made getting to the room a workout. Not exactly what I signed up for.

I enjoyed my stay here, especially with the excellent beds and the impressive pool area. However, I was disappointed to find the noise from the street quite disruptive at night. I would consider coming back.

the lobby was welcoming and bright. unfortunately, the breakfast options were limited.

Had a great time during our stay. Room was clean and comfy. The location was perfect for our medical appointment and choir competition. We appreciated the fair rates, especially with all the nearby events.